I've spent far too much time recently talking to people about what tools they should use to achieve ill-defined business objectives. We as human beings have this desire to cut corners, and that is fine - the issue is we wind up slicing straight through the solid parts as opposed to shaving the edges off.
For more on this, check out this post on a methodology from Forrester which I found tremendously useful, I'm sure you'll find the same.
Tuesday, September 30, 2008
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