[caption id="attachment_268" align="alignnone" width="540" caption="Qantas booking process error"]
[/caption]Epic. Fail.
Some things to think about:
- They probably mean they couldn't find flights, but they don't say that
- They have the means to flag that while I am planning my trip (saving me time)
- The error effectively ends my experience. No links elsewhere, it just dies.
- If this was the last experience someone had with your brand, product or service, how would you feel?
- If Qantas had some basic Google alerts setup, they'd know about this post just a couple seconds after I post it...we'll find out if they do.
