Below is a response I wrote to one post in particular on Howard Lindzon's blog to an anonymous comment that had said (and I paraphrase) "The ultimate goal is to give people what they NEED", to which I responded:
"Name" - appreciate your thoughts. And for saying I was smart, I wish my high school teachers could see! ;]
I would suggest the ultimate goal is not to give people anything, except for an easier way to spread their own message. It is entirely unquantifiable, but I would love to know how many people with no prior experience just had a stab at recording some music because of how easy it was to use Garage Band.
At the end of the day, I don't think you should aim to give your customer something meaningful, you should create an environment where they can give something meaningful to you. To use the Apple/Microsoft example, MS is launching a campaign for Win7 based around having listened to its users, whereas I believe it is arguable Apple's platform tries to facilitate being able to listen to each other. A subtle but crucial difference.
Now, off to find a cushy job in a Think Tank!
(Written, for the record, on a PC. With a Mac to my left.)
Originally posted as a comment
by David Gillespie
on Howard Lindzon using DISQUS.
The Think Tank comment was due to a wry observation on the part of the poster than I had taken so many slides to say something they thought was blatantly obvious. Maybe they're right, though other comments had come in stating how concise it was.
Each to their own.